Your privacy, our priority

At Life Saviour by Riwayaa, we are deeply committed to providing rapid emergency assistance and ensuring that your personal data remains secure and confidential. This Emergency and Privacy Policy outlines how our system operates, how we safeguard your information, and the terms governing our safety products.

Emergency Rider Policy

  • Rider Matching:

Upon form submission, our system instantly dispatches an automatic notification to the nearest emergency rider to ensure rapid assistance.

  • Timeline Disclaimer:

Due to unpredictable traffic, weather conditions, and distance, we cannot guarantee a fixed arrival time. However, our team always strives to reach you in the shortest time possible.

  • Traffic Laws:

Our riders strictly adhere to all traffic laws and safety regulations to prevent any further accidents or complications on the road.

Privacy & Data Protection

  • Data Protection:

Your critical emergency data (such as blood group and emergency contact numbers) is securely stored on our encrypted servers.

  • Public Scanning:

The QR code on your safety card is strictly intended for emergency scanning by rescue teams, medical personnel, or doctors to save your life.

  • Third-Party Security:

We deeply value your privacy; your sensitive medical and personal data is never sold, rented, or shared with any third-party commercial companies.

Shipping And Return Policy

  • Delivery Timeframe:

Orders are processed instantly and delivered across Pakistan within 3 to 5 working days.

  • Damaged & Return Policy:

A 7-day return or replacement policy applies to all physical safety products if they are delivered damaged.

  • QR Activation:

Once a QR card is activated and linked to your personal emergency data, it becomes strictly non-refundable.

Terms And Conditions:

  • Emergency Services:

Life Saviour is only for assistance. It is not a substitute for official government ambulance, police, or hospital services.

  • Technical Breakdown:

The company will not be legally responsible for any delays caused by network issues or internet downtime.

  • User Data Accuracy:

You must enter all medical and personal data with extreme care. Submitting incorrect information—such as wrong blood groups or medical history—can lead to dangerous errors, for which the company holds no responsibility. In emergencies, always contact local emergency numbers immediately.

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